Tools of the Trade

Online Business Training Courses

Summary:

This course explains the concept of company-wide customer service and standards.

Objectives:

After completing this course, students will be able to:

	Choose a phone system for customer contact
	Use voice mail and phone etiquette for customer interactions
	Set up phone and fax lines
	Use electronic mail
	Help design a company information web site

Outline:

	Talking to Customers
	Using the Phone
	Phone and Fax Lines
	Electronic Mail
	Communicating with Electronic Mail
	The Internet
	Presenting a Web Site

Features:

	A course index
	A glossary
	A Skill Assessment

Applicability:

This course is for anyone who wants to learn about creating and maintaining good customer service.

Prerequisites:

	Customer Service: Defining Service
	Customer Service: Communicating
	Customer Service: Fixing Problems
	Customer Service: Building a Department

Technical Requirements:

200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800 x 600 is recommended). Windows 95 and higher (98 or higher for MindLeaders Central). Minimum Connection Speed: 28.8k. Internet Explorer 5.0 or higher (5.5 or higher for MindLeaders Central) required. Macromedia Flash player 6.0 is recommended for full functionality, but not required to play the courses. Sound card, with speakers or headphones is recommended, but not required to play the courses. JavaScript must be enabled. Netscape and AOL browsers not supported.

Copyright Information:

Terms of Use:

None