Defining Service

Online Business Training Courses

Summary:

This course explains the concept of company-wide customer service and standards.

Objectives:

After completing this course, students will be able to:

	Define "customers" and "service"
	Gather repeat business
	Get the entire company involved in good service
	Create standards of customer service
	Define a business's customer segments

Outline:

	Understanding "Customers" and "Service"
	Bringing the Customer Back
	Making the Mission a Priority
	Getting Everyone Involved
	Service from the Top Down
	Creating Service Standards
	Implementing Service Standards
	Customer Segments
	Segmenting Your Customers

Features:

	Exercises that allow users to practice the application
	A glossary
	A file containing the text of the exercises
	A Skill Assessment

Applicability:

This course is for anyone who wants to learn about creating and maintaining good customer service.

Prerequisites:

Technical Requirements:

200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800 x 600 is recommended). Windows 95 and higher (98 or higher for MindLeaders Central). Minimum Connection Speed: 28.8k. Internet Explorer 5.0 or higher (5.5 or higher for MindLeaders Central) required. Macromedia Flash player 6.0 is recommended for full functionality, but not required to play the courses. Sound card, with speakers or headphones is recommended, but not required to play the courses. JavaScript must be enabled. Netscape and AOL browsers not supported.

Copyright Information:

Terms of Use:

None